All products ordered from SendAFlora.com are covered by our 100% satisfaction guarantee policy. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product, or it in any way damaged upon receipt, it will be replaced. In some cases, we will offer a full refund or credit. Please contact our customer service department immediately. Your complete satisfaction is our goal.

Returns: Perishable and fragile products (flowers, trees, food, balloons and some gift baskets) cannot be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned in their original packaging, after contracting our customer service department for our product return mailing address.

Substitutions: We make every effort to ensure that flowers we feature on our website are in season and available. In some cases with a shorter growing season, this is not possible. In rural areas of the United States, and in other countries, particular flowers (such as exotic, or tropical varieties) may not be available at any time. During major holidays we make our best effort to provide the flowers requested however this is not always possible. SendAFlora.com reserves the right to substitute flowers of like color, appearance and value.

Because of the popularity of some floral arrangements, SendAFlora.com must also reserve the right to substitute pictured vases and other decorative containers with others of like shape, color, value and style. In the case of not having a colored vase available, we will most often substitute with a clear vase, adding a bow to represent the colored pictured vase.